While we endeavor to always have stock available of the products listed on this website, occasionally we will be out of stock of a particular size or colour of garment. Should stock not be available of your chosen garments, we will contact you to advise you of the expected delivery date or arrange for a refund of the garment price.
For Online Return or Exchanges: Please email us the details of your return or exchange and we will respond to you to let you know how to proceed.
For Store Returns or Exchanges:
Please contact the store where your purchase was made.
Double C Jeanery Laverton Shop Ph: 9369 – 4307
Refunds & Exchanges
D.C.S is committed to providing high quality products to our customers. If for any reason you are not completely satisfied with any new product, please return it to us within 14 days of receipt with proof of purchase and we will be happy to exchange or credit. Standard shipping charges will apply.
Should a fault appear after a garment has been worn, please wash the garment prior to returning it to us.
D.C.S has the right to assess the age and condition of returned garments prior to offering a repair, exchange or credit. Unless the garment is deemed a genuine manufacturers fault exchanges and refunds may not be provided.
How to return an item in person?
You can return your online purchased item to either our Laverton shop (if the stock is sold from that shop) or you can go to your onsite school uniform shop which is located at various schools (please see your schools online order form which states which schools have onsite school shops and there opening times as well as which schools are sold from our Double C Jeanery Laverton shop.
How to return an item via Australia post
To return and item via Australia post please email us with a copy of your receipt, the reason for your return and we will email you a Return Authorisation number. Once you receive your Return Authorisation number please send the returned item along with Return Authorisation number receipt and the reason for your return to the address given. Goods must be received within 14 days of the order date – unworn,unwashed with all garment labels still attached and in a sellable condition. Please include any comments or feedback with your order.
How do I exchange an item?
If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements for re-delivery within Australia. Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Please include any comments or feedback with your order.